Preparing for the Road Ahead

One of the things that differentiates us in our industry is the culture we’ve built over the last 38 years. More specifically, the grit and determination our team members demonstrate impresses me every day. It’s the hallmark of who we are, and what allows us to adapt to anything thrown at us.

I’ve shared a series of decisions we’ve made – including a pause on external hiring, limiting travel and reducing outside services spend – to help our company navigate the challenges of the global economic environment and uncertainty ahead. And, as we always do, we’ve continued assessing our business to ensure we’re set up to deliver the best innovation, value and service to our customers and partners.

What we know is market conditions continue to erode with an uncertain future. The steps we’ve taken to stay ahead of downturn impacts – which enabled several strong quarters in a row – are no longer enough. We now have to make additional decisions to prepare for the road ahead.

In the coming days and weeks, you’ll begin to see a series of changes – some resets – across the organization to better structure us for the future, to better collaborate, reduce complexity, increase speed and to accelerate innovation. They’ll help us focus on purpose-driven work and be in the best position to make the greatest difference for customers, Dell Technologies and each other. You’ll hear from your leader soon about any changes that may impact your team.

Some of these changes include:

◉ Global Sales: Aligning Regional Sales and Dell Technologies Select (DTS) teams to provide additional consistency in how we work with customers and partners worldwide, collaborate and share best practices faster, all of which help us grow. With the regional leads and DTS rolling up to one leader, our support teams will align to a similar structure and streamline their functions.

◉ Services: Integrating our support services into ISG and CSG to tighten the feedback loop between customers, support and our product teams. It also aligns accountability for the cost of services closer to the control points in engineering and product design. All this adds up to our ability to develop more integrated solutions more quickly.

◉ ISG: ISG engineering has shifted teams and resources to the priority offerings that will best serve our customers’ and partners’ needs.

Bill Scannell and Doug Schmitt will share additional Sales and Services detail with their teams shortly.

Unfortunately, with changes like this, some members of our team will be leaving the company. There is no tougher decision, but one we had to make for our long-term health and success. Please know we’ll support those impacted as they transition to their next opportunities.

Remember, we’ve navigated economic downturns before and we’ve emerged stronger. We’ll prevail as we always do, for our customers, partners and each other. We’ll be more competitive, more focused and find a new level of operational performance. We will be ready when the market rebounds.

The opportunities ahead of us are immense. The amount of data continues to explode. Our innovation is powering progress across the globe. And our customers are turning to us as their trusted partner. I’ve never been more confident in our future and our team.

Source: dell.com

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Empowering Partners to Sustainably, More Securely Retire Technology

As the global population continues to grow, with more people comes greater consumption of products, including electronics. This is contributing to concerns associated with e-waste, which has become one of the fastest-growing waste streams across the globe.

Adopting a circular economy is a critical business model for our collective future. Businesses can impact change by embracing an asset disposition strategy designed to help reduce and reuse e-waste with the goal of preventing it from going to a landfill, and by extending the useful life of products and materials.

Alarmed by the urgent e-waste crises, many companies already take sustainability seriously and are adopting circular strategies for IT. In fact, a recent Forrester study revealed 84 percent of respondents claimed reducing e-waste is a top priority for IT procurement decisions.

Offering convenient and simple solutions to retire legacy IT equipment is critical to this initiative. Dell Technologies Asset Recovery Services is just that – convenient and simple.

Currently available for resell through the channel across 36 locations, Dell-authorized solution providers are empowered to leverage Asset Recovery Services as their seamless end-to-end asset recovery solution. The services apply to any brand of laptop, desktop, server, peripheral or accessory and provide partners with a more secure, responsible way for their customers to retire legacy IT equipment.

Dell Asset Recovery Services benefit businesses of all sizes, require no unit minimums and can be used whether a business’ workforce is centralized or remote. Dell handles every logistical detail – from pickup to final reporting – and the entire process is managed digitally via the self-service TechDirect portal for real-time visibility and control.

Asset Recovery Services provide partners with:

◉ Flexible options for managing customers with multiple permission levels, on-demand reports and secure value transfer

◉ Access to real-time appraisals to estimate value in just a few clicks before ordering, with the ability to choose how and when to distribute value

◉ Increased earning potential through rebates and tier revenue credit

◉ The ability to address their own sustainability goals, and those of their customers, all while contributing to the greater circular economy

Through our collective takeback programs, Dell has recovered more than 2.6 billion pounds of used electronics globally since 2007. And, in the last year, we increased the percentage of products taken back for reuse or recycling by 26% (Dell Technologies’ FY22 ESG Report).

Dell is committed to creating technologies that drive positive outcomes for people and our planet. We still have a lot of work to do and set an ambitious goal to hold ourselves accountable as we work to further this mission: By 2030, for every product a customer buys, Dell will reuse or recycle an equivalent product. In addition, by 2030, 100% of our packaging and more than half of product content will be made from recycled or renewable material.

Our vast partner ecosystem is critical to achieving these goals. By joining forces with partners to help their customers easily return devices after use, we’re working together to help promote a more sustainable, responsible future.

Source: dell.com

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Dell and Basel Action Network Team up to Track E-Waste

Having worked in tech for the last 25 years, I have geeked out on my fair share of new devices. But nothing gets me more excited than the opportunity to deploy tech in ways that can solve real challenges.

This week in partnership with the Basel Action Network (BAN), I’m thrilled to introduce a new pilot program that will use global tracking technology utilized by BAN to provide greater transparency into our own US electronics recycling programs. As part of BAN’s new EarthEye tracking service, the trackers will be placed on non-working electronics that enter our consumer takeback programs and follow the equipment over the next 12 months to ensure the materials are recycled responsibly.

It’s no secret that the growing appetite for new gadgets is causing a growing e-waste challenge. According to Earth911, the US produces approximately 9.4 million tons of e-waste every year, and less than 15 percent is responsibly recycled. We as consumers and producers must do better.

As Ben Von Wong so beautifully conveys in the below video, recycling electronics has far-reaching benefits including the opportunity to recover precious materials for reuse in things like jewelry and new Dell products. It also saves energy: recycling one million laptops saves the energy equivalent to the electricity used by 3,657 U.S. homes in a year, according to the EPA.

For decades Dell has put our muscle behind addressing this issue: we have the world’s largest technology recycling program offering services to customer in more than 75 countries and territories.  We were first to ban the export of e-waste, advocate for infrastructure in developing countries and we turn e-waste into a valuable resource that can go back into the economy. To date, we’ve put more than 20 million pounds of e-waste plastics in more than 90 new Dell products since 2013. But there’s always more to do.

The project with BAN provides us with greater visibility into our downstream processes and could potentially add an extra layer of transparency to our existing electronics disposition partner audit program. We are open to the fact that we may find some gaps, and we’re fully committed to putting an action plan in place if we do. The important thing is that we’re finding new, hopefully better ways to ensure responsible recycling practices, and in doing so, we set a higher bar for the entire industry.

We look forward to reporting out on the results of our pilot with BAN in the next 12 months. In the meantime, please consider taking time this summer to clear out your pile of vintage devices in your closet and recycle them with Dell.

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